User Agreement of ROCGAME PTE. LTD.

Dear User,

To protect your rights, please carefully read all terms and conditions of this Agreement before registering and using any services provided by ROCGAME PTE. LTD. (hereinafter referred to as “the Company”). You must review this Agreement for at least three days prior to your first login, display, execution of any game or service under the Company, or use of any part, function, or activity associated with the game or service. Once you have reviewed this Agreement for more than three days and confirm your consent, you may begin using the game or service.

Article 1: Parties and Basic Information

  1. Consumer: The individual who completes the registration process and provides the required information, hereinafter referred to as Party A.
  2. Business Operator: ROCGAME PTE. LTD., a company incorporated under the laws of Singapore,hereinafter referred to as Party B.

Article 2: Scope

Party B provides online game services and related services to Party A (hereinafter referred to as the “Game Services”). The rights and obligations of both parties regarding these services are governed by this Agreement.

Article 3: Legal Representative

  1. If Party A is under limited legal capacity, this Agreement becomes effective only upon the consent of their legal representative. If Party A is without legal capacity, the legal representative must enter into the Agreement on their behalf.
  2. If a minor purchases points without legal representative consent, refunds may be requested via Party B’s website process or by contacting online support.
  • Party B shall clearly state on the homepage, login page, or payment page that minors or legally incapacitated users must have the agreement reviewed and approved by their legal representative.
  1. For any actions requiring “confirmation” in the Game Services, legal representatives must perform the confirmation and bear legal responsibility.

Article 4: Content of the Agreement

  1. The following form part of this Agreement:
    1. Advertisements and promotions related to the Game Services.
    2. Pricing tables and management rules for paid games.
  2. If any terms are ambiguous, they shall be interpreted in favor of Party A.

Article 5: Definitions

  1. Online Game: A game accessed via internet through a computer, smart device, or other electronic means connected to Party B’s server, excluding purely offline or locally networked games.
  2. Game Website: The site established by Party B for the Game Services.
  • Game Rules: Guidelines set by Party B to regulate gameplay without affecting the rights and obligations under this Agreement.
  1. Game History: Records of gameplay from login to logout maintained by the system.
  2. Plug-in Programs: Unauthorized software that alters or influences the operation of the online game.

Article 6: Scope of Service

Game Services are accessible via Party B’s designated servers through the internet. Internet service provider access and related hardware are excluded.

Article 7: Game Login

  1. Party A must complete the registration process by providing personal and required information.
  2. Party A must ensure the accuracy and timeliness of their information. Any updates must be promptly submitted.
  • If Party A fails to provide accurate contact information, Party B may suspend services until updated information is received.

Article 8: Right to Cancel Agreement

  1. Party A may cancel this Agreement within seven days of first gameplay via written notice without reason or penalty.
  2. Party A may request a refund for unused purchased points.

Article 9: Billing Method

  1. Game Services are free with optional in-app purchases.
  2. Purchase options and payment methods must be disclosed on the official site and purchase interfaces.
  • Party B must notify of fee changes 30 days in advance via the homepage and registered contact methods.
  1. Price increases apply only to future purchases; existing point balances will be honored at the previous rate.

Article 10: Required Information

Disclosure Party B must disclose:

  1. Game rating and age restrictions.
  2. Minimum system requirements.
  • Security device availability and charges.
  1. Information about random-draw items, including chances and warnings.

Article 11: Use of Account and Password

  1. The account and password obtained after registration are for Party A’s use only.
  2. Party A may change the password via Party B’s provided mechanism. Party B staff may not inquire about Party A’s password. Account and data must be retained for 30 days post-termination.
  • If the Agreement is not terminated due to Party A’s fault, Party A may continue using the account within 30 days.
  1. If no action is taken after 30 days, Party B may delete the account and related data unless otherwise stipulated by law.

Article 12: Unauthorized Use of Account

  1. If either party discovers unauthorized use of the account, they must notify the other. Party B may suspend, replace, and restrict third-party access as per the game rules.
  2. Party B must notify the third party involved and allow a seven-day response. If no response, Party B will restore or compensate Party A and remove restrictions.
  • If the third party objects, Party A may pursue legal action.
  1. During the restriction period, no charges may be applied to either Party A or third party.
  2. If Party A submits a false claim causing harm, they are liable.

Article 13: Game History Storage and Access

  1. Game history must be retained for 30 days.
  2. Party A may request access by submitting ID and paying a SGD$10 fee.
  • Party B must respond within 7 days by appropriate medium.

Article 14: Personal Data

Personal data is handled according to relevant data protection laws.

Article 15: Electronic Records

  1. All electronic records belong to Party B, which must maintain their integrity.
  2. Party A may use the records but may not transfer or profit from them outside the scope of services.

Article 16: Connection Quality

  1. Planned maintenance should be announced 7 days in advance. Exceptions include emergencies or events beyond Party B’s control.
  2. If service is disrupted due to Party B’s fault, corrections must be made, and lost items or points refunded or reasonably compensated.

Article 17: Responsibilities of the Company and Consumer

  1. Party B must maintain system safety per industry standards.
  2. If system failures occur, Party B must restore services promptly.
  • If Party B is at fault and causes damage, compensation must be made unless proven otherwise.
  1. No fees may be charged during downtime caused by Party B.
  2. Disputes from shared accounts or delegated purchases are not Party B’s responsibility.

Article 18: Game Rules

  1. Party B must establish fair game rules which Party A must follow.
  2. Changes to game rules must follow Article 21. iii. Invalid rules include:
    1. Rules that conflict with this Agreement.
    2. Rules that restrict Party A’s rights beyond what is allowed in Article 19.

Article 19: Violation of Game Rules

  1. If Party A violates game rules, Party B must notify via website or contact information.
  2. For first offenses, Party B must allow a correction period. If not corrected, restrictions may be imposed. Repeated violations allow immediate restrictions.
  • Each restriction may not exceed 7 days.

Article 20: Complaint Rights

  1. Party A may file complaints within 7 days of notification regarding quality, charges, or disciplinary actions.
  2. Party B must provide a 24-hour complaint channel with contact info. iii. Complaints regarding plug-in usage must follow the same process.

Article 21: Agreement Changes

  1. Changes must be announced and communicated via registered channels.
  2. If not properly notified, changes are invalid.
  • Within 15 days of notification:
    1. Silence equals consent.
    2. Objection allows Party A to terminate the Agreement.

Article 22: Termination and Refunds

  1. Once points are used, they cannot be refunded or transferred.
  2. Party A may terminate the Agreement at any time.
  • Party B may terminate the Agreement if Party A is inactive for over a year and fails to log in within 15 days of notice.
  1. Immediate termination if Party A:
    1. Attacks or disrupts Party B’s system.
    2. Uses plug-ins or exploits.
  • Makes fraudulent purchases.
  1. Violates rules three times without correction.
  2. Is confirmed by law to engage in illegal activity.
  1. If Party B wrongly terminates, it must compensate Party A.
  2. Upon termination, Party B will refund unused purchased points after deducting 30% channel and 10% personnel costs(and any applicable remittance fees, if applicable), within 30 days.
  • Point usage order:
    1. Paid Points
    2. Free Points viii. Free points are consumed after paid points. ix. Free points are not refundable.

Article 23: Service Discontinuation

  1. Termination of services must be announced 30 days in advance. If contact info is registered, Party A must be notified.
  2. Failure to notify requires full refund and reasonable compensation.

Article 24: Notice

  1. Notifications are delivered via Party A’s registered contact info.
  2. Changes must be reported by Party A for notice to be valid.
  • Notices are deemed delivered upon receipt or email delivery.
  1. Party B is not liable for undelivered notices due to Party A’s fault.

Article 25: Governing Law

The governing law shall be that of Party B’s location.

Article 26: Jurisdiction

  1. Parties may agree on the first-instance court.
  2. This agreement shall not override consumer rights under relevant civil and consumer protection laws.